Store Policy

SHIPPING:

All orders ship USPS Priority insured within 48 hours of order unless specified. We charge a flat rate of $12 to cover shipping costs for our heavier items.
International shipments are charged a flat rate of $35 to cover the cost to all countries.
Megan Off Duty is not responsible for any stolen packages, please be sure you submit a safe delivery address and communicate with your local carrier about any specific delivery requests. Once an item shows as delivered we are unable to acquire additional information in most cases and are not responsible for replacing or refunding the order. If you would like us to include signature confirmation, please choose that option during checkout.

RETURNS AND EXCHANGES:

If you are unhappy with your purchase please contact us at
megan@meganoffduty.com to request a return or exchange to receive return address and instructions. 

All returns must be received within two weeks of original delivery.  Any items received after 14 days of delivery date will be returned to you and will not be eligible for return or exchange. 

Returned items must be unworn, unwashed, and in received condition free from any stains, animal hair, and scents. Any damaged or visibly worn merchandise will be returned to buyer and will not be eligible for a refund. 
Customer is responsible for return shipping costs. Please ship all returns via USPS. Original shipping costs are not refundable.
After we receive and inspect your return we will issue a refund within 24 hours. 

If you would like an exchange, we are happy to get new items back out to you at your expense once per order.  We do not offer exchanges for international orders.
We inspect all items closely before shipping for any damages and cannot be held responsible for anything that occurs after wear or as a result of improper wash. 

*All Vintage Items are Final Sale.
*All Sale Items are Final Sale.